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| Shipping & Returns |
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Mode of delivery:
The products are delivered to your address on the order form (or other address that you want to specify when ordering) by post (or carrier for orders over 12kg). When we do a shipment, you receive an email informing you.
-By colissimo: The package is delivered by your signature factor against the signature on the receipt guarantees us another good delivery of the package. In case of absence, you are advised (e) by a word, the package is at your post office for 15 days.
By-carrier: The package is delivered to your home on the ground floor. For objects you need to help the driver. In case of absence during a first passage of the delivery, you receive a calling card for making an appointment for a second passage
Delivery times
The package is shipped upon receipt of your payment. Delivery is then 2 to 5 days in France (for items in stock).
Shipping
Shipping costs appear in the summary of your order and are calculated based on the total weight of your order, including protective packaging. We take care of part of the cost of delivery.
Problems of delivery because the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be strictly indicated on the delivery form of "handwritten reserves", with your signature client. You will need to confirm this anomaly along by sending the carrier within two (2) business days following the date of delivery letter with acknowledgment of receipt stating the said claims. You must provide us with a copy of this letter by fax or by mail to: Ideas for My Boudoir Lingerie, 7 PLACE AUX DAMES, 95000 CERGY France.
It may be, as in any expedition, there may be a delay of delivery or that the product goes astray. In case of late delivery from the date that we have indicated in the e-mail dispatch, we ask you to report the delay in calling us by phone or by sending us an email. We then contacted the Post to start investigation. Post an investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (the majority of cases). But if the product is not found at the end of the period of 21 days of investigation, the Post Office considers the package as lost. Only then we can send you a replacement product, at our expense. If the goods ordered were not available at this time, we will refund the amount of the products concerned by the loss of the carrier. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of goods or to strike. Right of withdrawal You have a period of 7 days to return, at your expense, the products do not suit you. This period from the date of receipt of your order. If this deadline expires on a Saturday, Sunday or holiday or days, it is extended to the next business day. Thank you to inform us by email or phone 03 26 03 26 53 if you return a product - by connecting to our site in the "follow your order" where, after entering your customer number, you can get your number command. The product should be returned to or by carrier to My Boudoir Lingerie, up to 7 ladies, 95800 CERGY. Articles should return to their original condition, so you can enjoy the right of withdrawal. Only the products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging is damaged, will not be refunded or exchanged. This right of withdrawal is without penalty, except the return charges. In the case of the exercise of the right of withdrawal, the consumer has the choice to either seek repayment of sums paid, or exchange the product. In the case of an exchange, the re-shipment will be at your expense. If excercice the right of withdrawal, the ideas of others will make every effort to reimburse the consumer within a period of 1 month. The consumer will then be reimbursed by recrédit his bank account (secure transaction through paypal) for payment by credit card or check in other cases.. |
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